This policy explains what personal data is collected when you use this website, why it is needed, who it is shared with and how you can ask for it to be corrected or deleted. It covers the shop itself rather than any third-party site you reach from a link here.
| Data controller | [LEGAL BUSINESS NAME] |
|---|---|
| Contact | [SUPPORT EMAIL] |
| Data collected | Order, contact and technical data |
| Payments | Handled by the payment provider |
| Shared with | Payment, carrier and email providers |
| Retention | [RETENTION PERIOD] |
| Selling data | Never sold |
| Effective date | [EFFECTIVE DATE] |
On this page
1. What we collect
When you order, we collect the information needed to fulfil it: your name, delivery address, email address, telephone number where one is supplied, and the contents of the order. If you create an account, we also store your order history and the addresses you have used.
Payment details are entered on the payment provider’s own systems. We receive confirmation that a payment succeeded and the last four digits of a card where the provider supplies them, not the full card number.
We also receive technical data that any website receives: the pages you visited, the browser and device you used, an approximate location derived from your IP address, and the site that referred you. This is used to keep the shop working and to understand which pages are useful.
2. Why we use it
Order data is used to process payment, pick and pack the parcel, hand it to a carrier, provide tracking and handle returns. Without it we cannot sell you anything, which is why it is collected at checkout rather than requested later.
Contact details are used to send order confirmations, dispatch notices and replies to questions. Marketing email is only sent if you asked for it, and every message includes an unsubscribe link that works without contacting us.
Technical data is used to keep the site secure, to fix errors and to measure which products and pages people actually use. It is aggregated wherever possible, so it describes traffic rather than individuals.
3. Who we share it with
We share the minimum needed with the companies that deliver the service: the payment provider that takes the money, the carrier that delivers the parcel, the email service that sends order confirmations, and the hosting provider that runs the site. Each receives only the data required for its part of the job.
Carriers receive your name, address and telephone number, because a parcel cannot be delivered without them. Payment providers receive the amount and a reference, and handle card data themselves.
We do not sell personal data, and we do not share it for advertising purposes. We may disclose data where the law requires it, or where it is necessary to investigate fraud or to protect the site.
4. How long we keep it
Order records are kept for as long as tax and accounting rules require, which depends on the jurisdiction and is set out as [RETENTION PERIOD] on this page. Order history is also what allows a return or a warranty question to be answered months later.
Account data is kept while the account exists and for a short period afterwards, so that a reopened account is not a blank slate. Marketing preferences are kept until you change them.
Technical data is kept for a shorter period, because its purpose is troubleshooting and measurement rather than record keeping.
5. Your rights
You can ask what data we hold about you, ask for a copy, ask for corrections, ask for deletion where there is no legal reason to keep it, and object to processing that is not necessary for the contract. Requests go to [SUPPORT EMAIL] and are answered within the period required by applicable law.
If you are a resident of a state with a comprehensive privacy law, such as California, you also have the right to know the categories of data collected, to request deletion, and to opt out of any sale or sharing of personal information. We do not sell personal information, so there is nothing to opt out of, but the request can still be made.
You can unsubscribe from marketing at any time using the link in the message. Unsubscribing does not stop transactional email such as order confirmations, because those are part of the purchase.
6. Security
The site runs over HTTPS, so data between your browser and the server is encrypted. Access to order data is limited to the people who need it to pick, pack, ship or support an order.
No system is perfectly secure. If a breach affects your data, we will notify you and the relevant authority where the law requires it, and we will say what was affected rather than describing it vaguely.
7. Children
This shop is intended for adults. We do not knowingly collect data from children under 13, and an account should not be created by anyone under 18 without the permission of a parent or guardian.
If you believe a child has provided personal data, contact us and it will be deleted once the order it relates to has been fulfilled.
8. Cookies and changes
Cookies are used for the basket, the checkout session and site measurement. They are described one by one in the cookie policy, which also explains how to remove them.
This policy may be updated when the way we sell changes. The effective date at the top records when the current version took effect, and material changes are announced on the site rather than applied silently.
Frequently asked questions
Do you sell my data?
No. Personal data is not sold or shared for advertising.
Who sees my address?
The carrier delivering the parcel, and the staff who pack it.
Do you store card numbers?
No. Card data is handled by the payment provider.
How do I delete my account?
Email [SUPPORT EMAIL] and the request is processed, subject to record-keeping rules.
Can I opt out of marketing?
Yes, using the unsubscribe link in every message.
How long are orders kept?
[RETENTION PERIOD], which depends on tax and accounting rules.Are cookies required?
The basket and checkout cookies are, because the shop cannot work without them.
Where do privacy requests go?
[SUPPORT EMAIL], or the contact page.Related policies
The terms, the cookie policy and the pages that explain an order.